FAQ
When will I receive my items?
All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us [email protected] if your order hasn’t arrived within the expected lead time.
Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.
Do you accept Pre-Paid gift cards?
Yes, we accept pre-paid gift cards from all major credit card companies.
Do you ship internationally?
Our factory is located in the United States and we accept shipping within the United States by USPS and internationally by UPS (2-3 weeks for successful delivery). Please refer to the Shipping & Delivery section for international shipping price list.
How much does it cost to ship to my country?
Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Buy it now” and entering in your address before completing the checkout process. Please refer to the Delivery & Shipping section for international shipping price list.
Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
Do I keep getting an error message, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
What is your return/exchange policy?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defect or error on our part will be replaced free of charge or we will refund your money, you may keep the defective product without needing to return it. Returns/exchange must be made within 30 days of receiving the product. At the time you place an order, you will be asked to confirm all the details regarding the item’s size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost.
What do I do if I received the wrong shirt or my shirt is defective?
If this happens, we are truly sorry. Please email us at [email protected], tell us your order number and how we messed up. If your item has any defects or errors from our side, we will replace the item at no additional cost. You may keep the defective product without needing to return it. If we are unable to replace the product due to inventory issues, we will refund your money or send you an equivalent item of your choice. We will make sure to correct the issue ASAP!
What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.
I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Please refer to the size chart before placing an order. If we deliver a product that does not match the size chart, we will send you a new replacement shirt, and you do not need to return the defective product, you can keep it.
If we have delivered the correct product and size as stated on the website, unfortunately, we cannot process returns or exchanges due to sizing issues because we do not hold inventory. Please contact us at [email protected] and we will give you a 35% discount code if you want to reorder the correct size.
I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
I entered the wrong address information. Can I still correct it?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at [email protected].
I made an order 3 days ago and since it hasn’t been shipped yet. I’d like to cancel it.
All our shirts are made-to-order. Orders are sent to production within 24 hours from the time your order is placed.