Ella Dane offers a limited 60-day warranty on our bags and accessories. We stand behind each bag we manufacture with a rock-solid warranty and a proven track record of customer satisfaction and are proud of our low defect/return rate. We also love to have happy customers so feel free to reach out to us if you are not satisfied with any product and we’ll work with you to make it right. Please remember that these are handcrafted bags…they’re made by great people and not stamped out of a machine.
What is covered:
Manufacturer defects including; broken zippers, torn stitching or misplaced logo or nameplate. Our responsibility is limited to repair, replacement, or store credit for the defective product. Ella Dane will not be responsible for any damages or defects resulting from improper use of the product, accidental damage, spills or alterations. Warranty is not applicable to products bought on clearance, sale or through a promotion or giveaway with a mark down of 25% or more. Defective bags will only be replaced to the original purchaser or owner of the bag.
*Shipping charges for all repairs are at the owner’s expense.