Frequently Asked Questions
Find answers to common questions about orders, shipping, and returns.
We currently ship orders only within the United States.
Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location.
Yes, we offer free standard shipping on orders over $80.
You can request a cancellation within 24 hours of placing your order. After that, your order may already be in processing.
We accept returns within 30 days of delivery for both defective and non-defective items. Items should be in acceptable condition.
Please contact us at support@elladane.com with your order number and details. We’ll guide you through the process.
Refunds are processed within 5–10 business days after we receive and inspect your return.
We are an online-only store and do not offer in-person shopping at this time.
You can reach us at support@elladane.com or call +1 (909) 556-3462